Privacy Policy

1. Overview

Praxis Engine ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (praxisengine.com.au) or engage with our services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) established under that Act.

2. Information We Collect

Information you provide directly

We may collect personal information that you voluntarily provide when you:

• Submit a contact form or enquiry
• Subscribe to our newsletter
• Book a discovery call
• Engage us for consulting services
• Communicate with us via email

This information may include your name, email address, company name, phone number, and the content of your message.

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited, time spent, and referring URLs
• Device information

This information is collected through Cloudflare Web Analytics, which is a privacy-first analytics service that does not use client-side tracking or collect personal data.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested information
• Deliver consulting services you have engaged us for
• Send newsletter updates (only if you have subscribed)
• Improve our website and services
• Comply with legal obligations
• Protect against fraudulent or illegal activity

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: We use Formspree to process contact form submissions and Cloudflare for website hosting and security. These providers process data in accordance with their own privacy policies.
• Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking

Our website uses Cloudflare's essential cookies for security and performance (such as DDoS protection and content delivery). We do not use advertising cookies or third-party tracking scripts.

Cloudflare Web Analytics operates without cookies and does not track individual users across sites.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website is served over HTTPS and protected by Cloudflare's security infrastructure.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions and email correspondence are retained for the duration of our business relationship and for a reasonable period thereafter.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate, out-of-date, or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time
• Complain about how we handle your personal information

To exercise any of these rights, please contact us using the details below.

9. Newsletter

If you subscribe to our newsletter, you can unsubscribe at any time by clicking the unsubscribe link in any newsletter email or by contacting us directly. We will remove you from our mailing list promptly.

10. Third-Party Links

Our website may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

12. International Data Transfers

Our website is hosted on Cloudflare's global network, and form submissions are processed by Formspree (based in the United States). By submitting information through our website, you acknowledge that your data may be transferred to and processed in countries outside Australia. We take reasonable steps to ensure that overseas recipients handle your information in accordance with the APPs.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

14. Complaints

If you believe we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

15. Contact

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: hello@praxisengine.com.au
Location: Melbourne, Australia